Q: Are these heaters safe for indoor use?
Yes, these heaters are designed for indoor use when operated according to the instructions. Always place them on a stable, heat-resistant surface, keep them away from curtains, bedding, and other flammable materials, and never leave them running unattended or while you sleep.
Q: What is the difference between the flame heater and the electric heaters?
The Ember Glow Tabletop Flame Heater uses clean-burning alcohol fuel to create a real flame and cozy ambience. The other models (Cozy Desk Hand & Foot Heater, Nest Mini Vertical Space Heater, and Hearthline Remote Electric Fireplace) are electric heaters that plug into a standard wall outlet and generate heat without an open flame.
Q: How large of a space can these heaters warm?
These products are intended for personal or zone heating, not for heating an entire home. Use them to warm a small room, a home office, or your immediate area on the sofa or at your desk. Check the “Specifications” tab on each product page for exact wattage and recommended room size.
Q: Can I leave the heater on overnight or when I’m out?
No. For safety, always turn the heater off and unplug it (for electric models) or fully extinguish the flame (for the alcohol heater) before going to bed or leaving the room. These products are meant for attended use only.
Q: Do the heaters have built-in safety features?
Most electric models include overheat protection and a stable base to reduce tipping risk. Some designs may also include timers or automatic shut-off. Please check the “Specifications” section of the specific product to see which safety features it includes.
Q: Is the Ember Glow alcohol flame heater smokeless and odorless?
When used with high-quality, clean-burning alcohol fuel, the flame burns nearly smokeless and with very minimal odor. Always use the recommended fuel type and never burn cooking oils, gasoline, or other flammable liquids not specified by the manufacturer.
Q: Can I use scented oils, wax melts, or other items on top of the heaters or fireplace?
No. These products are not designed as wax warmers or oil burners. Placing objects on or near the heating elements or flame can be dangerous and may damage the unit. Use them only as described in the product instructions.
Q: Are these heaters safe around children and pets?
They can be used in homes with children and pets, but extra caution is required. Keep a safe distance around the heater where little hands or paws cannot touch hot surfaces or open flames. Never allow children to operate the heater unsupervised.
Q: How do I clean and maintain my heater or fireplace?
Allow the unit to cool completely and unplug it before cleaning. Wipe the exterior with a soft, dry or slightly damp cloth—avoid abrasive cleaners or harsh chemicals. For the Ember Glow flame heater, regularly check the fuel reservoir and burner for residue and follow the manufacturer’s cleaning instructions.
